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Step 1: |
Once you are on the
phone with a member of our support team, you will be directed back to
this page after your support representative provides you with a unique
connection code. You will then enter the code in the field below and
click the Click Here button to initiate the screen-sharing
session. |
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Step 2: |
You are prompted to
download a small virus-free plug-in. |
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Step 3: |
With your permission,
your support representative can view your screen and share control of
your mouse and keyboard. |
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Step 4: |
You are in full
control of your computer at all times. You always have overriding
control of your mouse and keyboard, and you can end the screen-sharing
session at any time. |